Returns Policy

Returns Explained

In most cases, our team are happy to discuss returns, refunds and exchanges, however, due to the nature of our products once a product has been opened we are unable to offer any changes for change of mind.  

We do thank you for your purchase and hope you enjoy our products, however, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

1. Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at products@australiannativefoodco.com.au to obtain a Return Merchandise Number. After receiving your return merchandise number number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Australian Native Food Co.

Attn: Returns

182 Hindley Street, Adelaide SA 5000.

Please Note: We do not accept returns for a refund due to a change of mind. If your products are damaged, soiled or not as described please discuss this with our team to arrange your return. You will also be responsible for any shipping charges associated with your return. 

2. Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS   

The following items cannot be returned or exchanged:

   ●   Any item which has been used/opened.   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note: Sale items are FINAL SALE and cannot be returned.   

3. Questions

If you have any questions concerning our return policy, please contact us at:

0417 194 498 or products@australiannativefoodco.com.au